Federal Board of Revenue (FBR) has issued directions to all officers and officials of FBR Headquarters and its Field Formations not to contact with any taxpayer or businessman in any form i.e. physical visit, telephonic/mobile calls, SMS or email etc, except when legally authorized to do so. This step has been taken to do away with fake communication from some quarters and to build confidence level of taxpayers.
This policy shall come into force from 1st November, 2019 and any officer/official found indulged in such activity shall be proceeded against strictly under the Government Servants (Conduct) Rules, 1964 read with Government Servants (E&D) Rules, 1973. These directions shall apply to all formations of FBR being Inland Revenue (Income Tax, Sales Tax and Federal Excise Duty) and Customs. Taxpayers, business community and trade bodies are requested to assist in implementing this policy by reporting to FBR any contravention of these directions.